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Benefits Of Unified Communications Technology In The Workplace
Updated 28/1/10 by Andrew Wiggin • Filed under: Video ConferencingBenefits Of Unified Communications Technology In The Workplace
Andrew enjoys writing on all things VoIP.
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The benefits of using unified communication technology in the workplace range from upkeep and maintenance savings to a more effective use of existing resources. A one point contact source can be created to efficiently handle all forms of communication. Resources can be harnessed and used more efficiently, costs and staffing requirements can be reduced, and team members can work together more smoothly with the integration provided by unified communications.
Hosted VoIP is only one facet of unified communications. Call management now includes the ability to make calls from web based applications, using drag and drop features to transfer calls and a linked in system that allows you to see who else is online and available. Studies show that seventy percent of voice calls are liable to go to voicemail. With unified communications, you can view and listen to voicemails online, and share responsibility with other members of your team.
Telephone conversations, emails, instant messaging, SMS, faxes and other forms of communication mesh neatly and efficiently with unified communications, forming a web through which communications can be tracked and data filtered. The expense is minimal compared to the advantages received – VoIP shares the internet network, and both hardware and software can be hosted remotely with maintenance included as part of the hosting package. This eliminates the need for technical support on staff.
Unified communication can be acquired on a monthly, annual or pay per use model, allowing businesses of any size to tailor their costs to their actual usage. In the traditional work environment, around 50% of installed communication resources remain underutilized. Moving to a hosted VoIP as part of a unified communications upgrade can mean considerable cost savings. In addition, the ever increasing popularity of cloud computing indicates that unified communications will soon be the norm – meaning it’s time to get on board and upgrade your office to take advantage of cutting edge technology.
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One Response to “Benefits Of Unified Communications Technology In The Workplace”
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Andrew,
We know from the Meetings Around the World II, a 2009 Frost & Sullivan study, sponsored by Verizon Business, that 80% of companies who have yet deployed UC&C now plan to do so in the next two to three years.
While businesses recognize the benefits of UC&C, they are not sure how to employ to get the best return for their specific business. Companies should take advantage of professional consulting services to help develop a UC&C strategy to ensure that the technology is deployed and adopted for best success.
Debbie Lewis
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