Free Up Your Employees From Phone Calls

Free Up Your Employees From Phone Calls

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Five years ago my husband and I opened a video store in our neighborhood. Both of us loved the movies and our hope was that we would be able to make a living doing something we love. At first business was a little slow; in fact it was very slow. We soon found that we had trouble matching the selection that larger video stores could easily keep and so customers preferred to go over to our competition. We needed an idea fast or our business would sink. I decided that the best way to keep up would be to take out a loan for a second store. This would allow us to swap movies between the two stores so that the selection would always be fresh. This may seem a strange approach, but in fact it worked.

In the beginning all of the complaints we had were about our selection. We could not feasibly expand in our small location. The small town we lived in did not have any building that could fit our needs. There was another small town a few miles away so we decided a sister store in that town would be the best idea. Our business grew substantially after the new store opened. Eventually it came to the point that I had to hire someone just so I could make phone calls about unreturned movies.

When tax time rolled around we saw that the amount of money we were making would need to be invested. If we did not invest the money, the following years taxes would be outrageous. We opted to invest in a third store. With this new business came even more phone calls. I had already had difficulty finding enough trustworthy employees to fill the positions at the three stores. I had no idea how I would keep up with customer calling.

We had thought about all the problems we could possibly encounter in our business and we had even explored the possibility of hiring staff to handle certain tasks. However, we had never ever thought that of all the things we would need help with, it would be answering and returning phone calls. The sheer number of phone calls a day left us feeling overwhelmed.
All I could think of was outsourcing to a call center, but I was sure this would be horribly expensive. Thankfully this assumption was horribly wrong. I went online and found a wonderful call center in Dallas, Texas. The call center offered outbound call center services at very reasonable prices.

I made arrangements with the call center to contact clients who had late movies each day. This did not meet the minimum service for their typical service contract. The call center manager had an excellent suggestion of a way to fulfill the minimum contract and lessen the work my employees and I would have to do. The call center not only offered live operators for outbound calling, but also for inbound calling.

Other inbound call center services were offered as well. We were able to set up an automated toll free hotline which would list new releases. This relieved a great deal of the phone traffic for our stores. Additionally a small group of customer service representatives were assigned to the task of taking orders for movie transfers. Best of all both the inbound and outbound services offered by the call center were available in multiple languages.

In a bid city like Dallas excellent call center services can make your lives much easier. Staff will have more time to complete their tasks. Customers will greatly appreciate the convenient hotline and ordering capabilities. In a big city like Dallas call centers are in abundance so make sure you choose the right one.

You may also like to see the following articles:

• Call Centers and How They Affect Your Success
• Inbound Call Center Usage Boosts Employee Performance
• Call Centers Services- The Key to Increasing Business Productivity
• Call Centers and Outsourcing Customer Service- A Communication Helper
• The Benefits of Hiring an Inbound Call Center