Unified Communication Boosts Workplace Productivity

Unified Communication Boosts Workplace Productivity

Andrew enjoys writing on all things VoIP

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Unified communications fills in the spaces traditional communications leaves behind that waste time and resources and lower productivity. Instead of spending valuable time trying to track down or connect with another worker for input on a key business decision, employees and team members can stay linked in real time, all the time.

Optimization of available resources to their fullest potential is the secret to success. Combining the multiple communication options such as mobile, SMS, instant messaging, email, VoIP and data sharing via internet access can make your office run like a well-oiled machine – irrespective of who is actually in the office at any given time.

Time formerly wasted searching for a missing team member or leaving multiple messages on different devices can be recaptured with automation of messaging systems and unification of resources. All types of technology can be harnessed and made to work seamlessly, delivering information and requesting a response without stress or anxiety.

When a roadblock appears, team members can be assembled virtually to deal with the problem and return everything to working order as swiftly as possible. A client emergency, tight deadline or supplier crisis can be an opportunity to rise to the occasion instead of a chaotic scene. The deadline will be met, the client’s needs addressed and alternate solutions found in record time when everyone is able to communicate in near real time.

It is necessary to be on the leading edge of technology in order to maintain quality control and deliver customer support that is competitive in your field. Traditional business methods are becoming obsolete while consumers grow to expect immediate addressing of problems and almost as immediate action. Unified communications allows instant accessibility and flexibility across all channels to speed up response times and deliver results.

Co-worker accessibility at a critical moment can make a huge difference in how a situation is handled. With unified communication, the status of other employees is instantly visible, allowing delegation of tasks and quick communication through a pre-specified mode of contact. You can see at a glance if an employee is at their desk, on a call (including how long they’ve been on a call) or even how long their call or meeting is expected to last if they have blocked it out on their calendar.

Direct calls or messages can be automatically routed by the system to another employee – or transferred manually with drag and drop capability to the appropriate party. Simultaneous messaging explaining the call can be sent in real time, allowing seamless transition of the call from one rep to another.
Voicemail messages become data communication, which can be easily accessed like email, listened to from a desktop, and saved, forwarded or deleted as needed. Conference calling and web based document viewing and sharing is made simple by the integration offered by unified communications, allowing team members to be quickly gathered in a virtual workplace.

Employee hiring is also streamlined, with a wider pool from which to choose. Telecommuting is made a more viable option with VoIP hosting, and unified communications improve employee efficiency across the board. Productivity can be increased, and employee turnover reduced to a minimum.

You may also like to see the following articles:

• Hosted VoIP Is The Future of Telecommuting
• Transitioning From Legacy Telephone Technology To Business VoIP
• Saving Bundles For Your Business With Hosted VoIP
• Benefits Of Unified Communications Technology In The Workplace
• Why Choose Hosted VoIP For Your Business?