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  • Why Should My Organization Switch to Business VoIP Services?

    Updated 25/3/10 by Andrew Wiggin • Filed under: Video Conferencing

    Why Should My Organization Switch to Business VoIP Services?

    Andrew enjoys writing on VoIP and SaaS for small business.

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    Companies with a considerable number of employees, particularly 50 or more regular human resources, need an effective telecommunications system to handle external or internal calls and route them to various extensions on desks and offices all throughout the company. A standard PBX system — complete with hardware, software, and the personnel to operate it — is usually installed to facilitate these communication needs.

    Although most PBX systems can be upgraded to accommodate future business expansions, the system would still need additional equipment, not to mention the additional requirement for system operators to accommodate the expansion. This would incur substantial cost to the company, not only during the setup stage, but also during operations and the required maintenance to keep the system in good working condition.

    There is a more viable economic alternative and this can be achieved through business VoIP services. These systems, particularly in the form of virtual or IP PBX systems can perform similarly or even better than standard PBX systems — but without the costly hardware and manpower requirements. Companies that have switched to VoIP have already realized more than 40% savings on local calls and 90% on international calls — and it has proven that it can offer more.

    The Benefits that Hosted Business VoIP Can Give Your Organization

    Aside from the cost savings from equipment and manpower costs that a company can receive from using a hosted VoIP pbx, support and maintenance costs can be reduced as well. There is no large and bulky equipment, everything can be centralized in one place, and can be remotely accessed from anywhere with an Internet connection.

    On top of that, since a hosted VoIP pbx operates using the Internet, the cost for phone services is much more affordable than standard PSTN systems. Standard systems are charged differently for local and long distance calls, but VoIP service plans already include these call classifications and would not charge extra for calls made to or from different places.

    Unlike standard PBX systems, business VoIP services allow teleconferencing between members of a whole team, enabling them to communicate amongst themselves in real time. This is made possible due to the higher amount of data that can be handled during transmission. This includes the ability to send more than voice data but also video, images and fax messages over long distances at much lower costs. Sending and receiving the same information using PSTN lines would either be very costly or much more difficult to implement.

    VoIP for business also allow companies to expand the boundaries of their workplace and include remote assignments. The network can be accessed remotely and securely from anywhere with an Internet connection. This allows home-based and remote employees to do their work even from home, and staff on the go or even on offshore assignments can still have access to the organization’s network.

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